{"id":33545,"date":"2021-01-26T10:43:40","date_gmt":"2021-01-26T09:43:40","guid":{"rendered":"https:\/\/www.berkem.it\/servizio-clienti\/"},"modified":"2023-05-11T14:17:47","modified_gmt":"2023-05-11T12:17:47","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.berkem.it\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1592397520782 et_custom_uniqid_new_5eea0ec5ce752 mpc-row\"><div class=\"wpb_column vc_column_container vc_col-sm-6 et_custom_uniqid_69db57b14fbf3 mpc-column\" data-column-id=\"mpc_column-869db57b177cfa\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><iframe style=\"border: 0;\" tabindex=\"0\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d22806.42989160835!2d11.79861502388944!3d45.41148205180264!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x477ed99c86c9e261%3A0xf7a1c69bd02ed304!2sBerkem!5e0!3m2!1sit!2sit!4v1611756417808!5m2!1sit!2sit\" width=\"100%\" height=\"450\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" aria-hidden=\"false\"><\/iframe><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 et_custom_uniqid_69db57b14fbf3 mpc-column\" data-column-id=\"mpc_column-3369db57b177fce\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The Berkem shop draws on the services of professional pre and after sales advisors.<\/p>\n<p>Contact us for advice, information or technical details; we&rsquo;ll be delighted to share our experience.<\/p>\n<p>Tel: <a href=\"tel:+39049%208978072\">+39 049 8978072<\/a><br>\nWhatsapp: +39 049 8978072<br>\nE-mail: <a href=\"mailto:shop@berkem.it\">shop@berkem.it<\/a><br>\nSkype: berkem.it<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Headquarters and production<\/p>\n<p><strong>BERKEM Srl<\/strong><br>\nVia della Provvidenza, 63<br>\n35030 Rubano (PD) Italy<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid et_custom_uniqid_new_5eeb367611462 mpc-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et_custom_uniqid_69db57b14fbf3 mpc-column\" data-column-id=\"mpc_column-4669db57b178657\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-130469db57b17859b\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-130469db57b17859b uvc-9028 \" data-hspacer=\"no_spacer\" data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\" data-ultimate-target=\".uvc-heading.ultimate-heading-130469db57b17859b h3\" data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'><h3 style=\"font-weight:normal;\">Support<\/h3><\/div><\/div><div data-id=\"mpc_divider-3069db57b1785d5\" class=\"mpc-divider-wrap\"><div class=\"mpc-divider mpc-init mpc-align--center mpc-disable--left \"><div class=\"mpc-divider__line mpc-side--left\"><span><\/span><\/div><div class=\"mpc-divider__line mpc-side--right\"><span><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid et_custom_uniqid_69db57b14fc3b mpc-row\"><div class=\"wpb_column vc_column_container vc_col-sm-4 et_custom_uniqid_69db57b14fbf3 mpc-column\" data-column-id=\"mpc_column-5569db57b178b22\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div data-id=\"mpc_icon_column-2069db57b178a21\" class=\"mpc-icon-column mpc-init mpc-parent-hover mpc-transition mpc-icon-column--style_1 mpc-align--center \"><div class=\"mpc-icon-column__content-wrap\"><div class=\"mpc-icon-column__content\"><h3 class=\"mpc-icon-column__heading mpc-transition\">Sales Support<\/h3><div data-id=\"mpc_divider-9169db57b178a47\" class=\"mpc-divider-wrap\"><div class=\"mpc-divider mpc-init mpc-align--center mpc-disable--left \"><div class=\"mpc-divider__line mpc-side--left\"><span><\/span><\/div><div class=\"mpc-divider__line mpc-side--right\"><span><\/span><\/div><\/div><\/div><div class=\"mpc-icon-column__description mpc-transition\"><p class=\"Body\"><span lang=\"EN-US\">For sales support regarding the products, please contact us at the following address:<\/span><\/p>\n<p>e-mail: <a href=\"mailto:shop@berkem.it\">shop@berkem.it<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4 et_custom_uniqid_69db57b14fbf3 mpc-column\" data-column-id=\"mpc_column-6069db57b178dbd\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div data-id=\"mpc_icon_column-2569db57b178ccf\" class=\"mpc-icon-column mpc-init mpc-parent-hover mpc-transition mpc-icon-column--style_1 mpc-align--center \"><div class=\"mpc-icon-column__content-wrap\"><div class=\"mpc-icon-column__content\"><h3 class=\"mpc-icon-column__heading mpc-transition\">Technical Support<\/h3><div data-id=\"mpc_divider-7769db57b178cec\" class=\"mpc-divider-wrap\"><div class=\"mpc-divider mpc-init mpc-align--center mpc-disable--left \"><div class=\"mpc-divider__line mpc-side--left\"><span><\/span><\/div><div class=\"mpc-divider__line mpc-side--right\"><span><\/span><\/div><\/div><\/div><div class=\"mpc-icon-column__description mpc-transition\"><p class=\"Body\"><span lang=\"EN-US\">For technical support regarding the products, please contact us at the following address:<\/span><\/p>\n<p><a href=\"sales@berkem.it\">e-mail: sales@berkem.it<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4 et_custom_uniqid_69db57b14fbf3 mpc-column\" data-column-id=\"mpc_column-9069db57b179020\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div data-id=\"mpc_icon_column-5869db57b178f4b\" class=\"mpc-icon-column mpc-init mpc-parent-hover mpc-transition mpc-icon-column--style_1 mpc-align--center \"><div class=\"mpc-icon-column__content-wrap\"><div class=\"mpc-icon-column__content\"><h3 class=\"mpc-icon-column__heading mpc-transition\">Returns<\/h3><div data-id=\"mpc_divider-3369db57b178f67\" class=\"mpc-divider-wrap\"><div class=\"mpc-divider mpc-init mpc-align--center mpc-disable--left \"><div class=\"mpc-divider__line mpc-side--left\"><span><\/span><\/div><div class=\"mpc-divider__line mpc-side--right\"><span><\/span><\/div><\/div><\/div><div class=\"mpc-icon-column__description mpc-transition\"><p>To return an order, please send your request by completing the RMA form<\/p>\n<p><a href=\"https:\/\/www.berkem.it\/en\/return-of-goods-notifications-and-complaints\/\">complete the form<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid et_custom_uniqid_69db57b14fc3b mpc-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et_custom_uniqid_69db57b14fbf3 mpc-column\" data-column-id=\"mpc_column-169db57b17999d\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\" style=\"height: 60px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey  align-align_left align-align_left\"><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid et_custom_uniqid_69db57b14fc3b mpc-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et_custom_uniqid_69db57b14fbf3 mpc-column\" data-column-id=\"mpc_column-7769db57b17a62a\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Our team is at your disposal to guide your purchase and suggest the best plating techniques.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f34233-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/33545#wpcf7-f34233-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"34233\">\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3.2\">\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\">\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f34233-o1\">\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\">\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\">\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\">\n<\/div>\n<div class=\"form-group\">\n<p><label>Fisrt Name *<\/label><br>\n   <span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/span><\/p>\n<p><label>Last Name *<\/label><br>\n   <span class=\"wpcf7-form-control-wrap your-surname\"><input type=\"text\" name=\"your-surname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/span><\/p>\n<\/div>\n<div class=\"form-group\">\n<p><label>Your email *<\/label><br>\n   <span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\"><\/span><\/p>\n<p><label>Phone<\/label><br>\n   <span class=\"wpcf7-form-control-wrap tel-130\"><input type=\"tel\" name=\"tel-130\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-tel\" aria-invalid=\"false\"><\/span><\/p>\n<\/div>\n<p>\n   <label>Company *<\/label><br>\n   <span class=\"wpcf7-form-control-wrap azienda\"><input type=\"text\" name=\"azienda\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/span>\n<\/p>\n<p>\n   <label>Message<\/label><br>\n   <span class=\"wpcf7-form-control-wrap your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span>\n<\/p>\n<p><small><span class=\"wpcf7-form-control-wrap privacy_policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy_policy\" value=\"1\" aria-invalid=\"false\"><span class=\"wpcf7-list-item-label\">By filling out this form I accept the <a href=\"\/en\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a> which I declare to have read and understood.<\/span><\/label><\/span><\/span><\/span><\/small><\/p>\n<p><small><span class=\"wpcf7-form-control-wrap comunicazioni_commerciali\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"comunicazioni_commerciali\" value=\"1\" aria-invalid=\"false\"><span class=\"wpcf7-list-item-label\">I agree to receive commercial communications from Berkem S.r.l. In order to send the requested information Berkem S.r.l. will have to store and manage the personal data provided, consent is therefore necessary for the purpose of a response.<\/span><\/label><\/span><\/span><\/span><\/small><\/p>\n<p><input type=\"submit\" value=\"Send message\" class=\"wpcf7-form-control wpcf7-submit\"><\/p>\n<input type=\"hidden\" class=\"wpcf7-pum\" value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}'><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"The Berkem shop draws on the services of professional pre and after sales advisors. Contact us for advice, information or technical details; we'll be delighted...","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Berkem<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.berkem.it\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Berkem\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.berkem.it\/en\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Berkem\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/berkem.it\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-11T12:17:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"1 minute\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.berkem.it\/#organization\",\"name\":\"Berkem SRL\",\"url\":\"https:\/\/www.berkem.it\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/berkem.it\",\"https:\/\/www.linkedin.com\/company\/berkem-srl\/\",\"https:\/\/www.youtube.com\/channel\/UCUcMSPSLAG7xH24JEAsrk2g\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.berkem.it\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.berkem.it\/wp-content\/uploads\/2017\/01\/Berkem-logo-retina.png\",\"width\":368,\"height\":130,\"caption\":\"Berkem SRL\"},\"image\":{\"@id\":\"https:\/\/www.berkem.it\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.berkem.it\/#website\",\"url\":\"https:\/\/www.berkem.it\/\",\"name\":\"Berkem\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.berkem.it\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.berkem.it\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.berkem.it\/en\/customer-service\/#webpage\",\"url\":\"https:\/\/www.berkem.it\/en\/customer-service\/\",\"name\":\"Customer Service Berkem\",\"isPartOf\":{\"@id\":\"https:\/\/www.berkem.it\/#website\"},\"datePublished\":\"2021-01-26T09:43:40+00:00\",\"dateModified\":\"2023-05-11T12:17:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.berkem.it\/en\/customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.berkem.it\/en\/customer-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.berkem.it\/en\/customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.berkem.it\/en\/home-shop\/\",\"url\":\"https:\/\/www.berkem.it\/en\/home-shop\/\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.berkem.it\/en\/customer-service\/\",\"url\":\"https:\/\/www.berkem.it\/en\/customer-service\/\",\"name\":\"Customer Service\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/www.berkem.it\/en\/wp-json\/wp\/v2\/pages\/33545"}],"collection":[{"href":"https:\/\/www.berkem.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.berkem.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.berkem.it\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.berkem.it\/en\/wp-json\/wp\/v2\/comments?post=33545"}],"version-history":[{"count":6,"href":"https:\/\/www.berkem.it\/en\/wp-json\/wp\/v2\/pages\/33545\/revisions"}],"predecessor-version":[{"id":221407,"href":"https:\/\/www.berkem.it\/en\/wp-json\/wp\/v2\/pages\/33545\/revisions\/221407"}],"wp:attachment":[{"href":"https:\/\/www.berkem.it\/en\/wp-json\/wp\/v2\/media?parent=33545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}